Insurance claims
Things you should know
We work with all insurance companies. Here’s what your insurer might not tell you.
Your car.
Your call.
Insurance claim repairs.
You choose the shop, not your insurer.
We work with all insurance companies. California law protects your choice of repair shop. Read the state’s guidance.
Send photos
A wide view, the damaged area and a close-up help start the conversation.
Talk through the claim
Discuss insurance details and the repair plan with the shop.
Repair & refinish
Agree on the work and timing after the vehicle is assessed.
Pick up your car
Arrange collection when the repair is complete.
Need a rental car or towing? Ask us for help.
Direct repair
A direct repair program is a shop your insurance company recommends. The insurer writes the contract and sets the terms.
The shop gets referrals. The insurer gets a shop that works at a steep discount.
Discounts get made up somewhere. Usually in the repair.
Facts
- No law requires you to get more than one estimate.
- You are not obligated to use any particular shop.You choose the shop and authorize the repairs.
- There’s a big difference between shops.Any shop can come in lower by leaving something out or overlooking parts.
We’ll help with
- Insurance questions
- Towing
- Rental cars
Had an accident?
Call us before you call anyone else’s shop.